VoIP SERVICES
Cloud-Based & Hosted Telephony Solutions
Future-proofed business phone system solutions enabling you to communicate anywhere, anytime.
Video, Phone, Chat, Contact Centre
Create unique employee and customer experiences at scale with one cloud solution from 8×8. Secure, scalable and extensible capabilities that are required for businesses to operate from anywhere.
Support every aspect of your work
Reinvent, Reshape, Reimagine
With X Series by 8×8 you can enable your organisation to:
Improve productivity and services
Facilitate secure, flexible working
Lower communications costs
Enable new business models
Deliver enhanced customer experiences
Identify actionable business insights
Cloud Communication Software
One Cloud Solution for Voice, Meetings, Collaboration, Call Centre and more.
Plans to support a wide range of customer needs and communications requirements:
Integrated Communications
- Unlimited Calling to 14 Countries
- Mobile Application
- Team Messaging
- HD video conferencing with screen sharing
- Call Recording
- Voicemail with transcription
- Personal Call Analytics
- Integrations (SFDC, Zendesk, NetSuite, Dynamics)
- Single Sign On
Smarter Global Engagement
X4 includes X2 capabilities plus:
- Unlimited UC Calling to 47 Countries
- Barge, Monitor, Whisper
- Supervisor Analytics
- Call Quality Reporting
- Operator Switchboard
Speed to Resolution
X6 includes X4 capabilities plus:
- Voice Contact Centre
- Expert Connect
- CRM Pop for Context
- Granular Search Analytics
- Graphical Call Display
- Post Call Surveys
- IVR
Customer Experience Transformation
X8 includes X6 capabilities plus:
- Multichannel Contact Centre
- Quality Management
- Speech Analytics
- Co-browse
- @ Mentions for Real Time Agent Feedback
Metrigy Research have revealed organisations with an integrated unified communications and contact centre platform reported an 86.5% revenue increase and a 14% cost decrease.
