Cloud-Based & Hosted Telephony Solutions

Future-proofed business phone system solutions enabling you to communicate anywhere, anytime.

8x8 X Series

Video, Phone, Chat, Contact Centre

Create unique employee and customer experiences at scale with one cloud solution from 8×8. Secure, scalable and extensible capabilities that are required for businesses to operate from anywhere.

Support every aspect of your work

Reinvent, Reshape, Reimagine

With X Series by 8×8 you can enable your organisation to:

Improve productivity and services
Facilitate secure, flexible working
Lower communications costs
Enable new business models
Deliver enhanced customer experiences
Identify actionable business insights
Cloud Communication Software

One Cloud Solution for Voice, Meetings, Collaboration, Call Centre and more.

Plans to support a wide range of customer needs and communications requirements:

X Series X2
Best suited for knowledge workers
8x8 X2

Integrated Communications

  • Unlimited Calling to 14 Countries
  • Mobile Application
  • Team Messaging
  • HD video conferencing with screen sharing
  • Call Recording
  • Voicemail with transcription
  • Personal Call Analytics
  • Integrations (SFDC, Zendesk, NetSuite, Dynamics)
  • Single Sign On
X Series X4
Ideal for supervisors / administrators
8x8 X4

Smarter Global Engagement

X4 includes X2 capabilities plus:

  • Unlimited UC Calling to 47 Countries
  • Barge, Monitor, Whisper
  • Supervisor Analytics
  • Call Quality Reporting
  • Operator Switchboard
X Series X6
Designed for voice-focused contact centre associates
8x8 X6

Speed to Resolution

X6 includes X4 capabilities plus:

  • Voice Contact Centre
  • Expert Connect
  • CRM Pop for Context
  • Granular Search Analytics
  • Graphical Call Display
  • Post Call Surveys
  • IVR
X Series X8
Built for multichannel contact centre associates
8x8 X8

Customer Experience Transformation

X8 includes X6 capabilities plus:

  • Multichannel Contact Centre
  • Quality Management
  • Speech Analytics
  • Co-browse
  • @ Mentions for Real Time Agent Feedback

Metrigy Research have revealed organisations with an integrated unified communications and contact centre platform reported an 86.5% revenue increase and a 14% cost decrease.

Ready for the next step?
Download the 8x8 X Series solution overview

Contact Us

0204 542 2333     info@allcommunications.com